AVJennings - AV Jennings/Sekisui House - Awful customer service, very incompetent builder
I am having the worst experience of my life by dealing with AV Jennings. Sales rep was nice and all good - saying how good AVJ is and will be cause Japanese #1 builder - Sekisui House bought out AVJ Contract homes etc. As soon as you sign contract, no one cares. They got many big budget projects in Docklands to think about than your little $200k-$300k house! Worst part is the phone number given to contact customer representative is not even answered. In last 5 months, I already got 4 different customer service reps. I got only 2 weekly progress updates after asking for it several times. Tried to contact their managers but never received reply or could get to them by phone. But as I said - they don't care just like the customer reps. Never got any stage completion confirmation and invitation to inspect but only invoices which needs to be paid within 10 days.
If bad communication and customer service was not enough, they got incompetent workers and site supervisor (who is also rude and arrogant) to complement it. From the beginning, there are bad workmanship and awful quality of work. So many errors throughout. When showed the bad mortar work to supervisor, he said it would be fixed when washed. Never did. Bought expensive light colour brick. Supervisor used "God knows what" chemical to clean the bricks and white bricks first turned into GREEN and then rusty RED. We contacted the builder within a week and advised that this probably happened due to the use of wrong/strong chemical during brick clean up and also advised to contact brick provider to take some immediate action. Site supervisor completely ignored us and blamed it on bad weather, mould etc. and said another wash before handover would clean it up and definitely it's not ACID BURN. 2nd wash after couple of months was a failure and finally AVJ decided to contact brick supplier. Supplier confirmed that it was acid burn (strong chemical used during brick wash) and now that the handover is delayed a further 2 months - AVJ trying to get a chemist who is going to test his magical chemicals (again) to clean up the rust from the brick.
There are also cracks (already!) in several places in the house and the boards they used to build.
They put wrong sized Ceaserstone benchtop in en-suite and when asked the site supervisor about it, he said - he was very sure that was exactly what we ordered. Came home, checked contract and contacted the colour selection lady at AVJ (who is better than the rest in AVJ) - who confirmed that it was a mistake. Thats also taking months to replace and fix.
As per contract, builder is to pay for the water usage. One customer rep confirmed that I will be receiving a check for that (that was 3 months ago) and then she left AVJ and new rep go no clue and even us sending him all the emails about previous conversation with other rep, he just doesn't care to do anything about it.
Customer rep and site supervisor doesn't seem to talk to each other! when site supervisor is telling me that the handover will be delayed indefinitely, customer rep is telling me to go for pre-handover inspection.
Their bagged and painted job looks so ugly and made my house the ugliest in the street.
AV Jennings/Sekisui House is the other name of disaster. If you do not want to go through periods of stress in your life, waste your money on a bad quality house, do not go with this builder. They are rude, don't communicate, don't answer phone, doesn't care to call back even if you leave voice message, bad quality work, delays - there is no problem that I did not have with this builder. They are BAD in every single department. And guess what, my house is still not ready and I dont know when this will be completed.
If anyone is interested to see the photos of disaster, I will be more than happy to share. Some are so silly that it will make you wonder how AVJ are in construction business.